Satisfaction Guarantee
At Voxido, we want you to be completely satisfied with our AI voice and chat agents. If you are not satisfied with your purchase, we are here to help.
Subscription Refunds
You can cancel your Subscription at any time. Refunds for the current billing cycle are handled on a case-by-case basis. If you cancel within the first 14 days of your initial subscription, you may be eligible for a full refund if you have not exceeded 10% of your plan's monthly limits.
Credit Purchases
Wait-period or pay-as-you-go credits are generally non-refundable once they have been partially used. If you have purchased credits in error and have not used any of them, please contact us within 7 days of purchase for a full refund.
Process for Requesting a Refund
To request a refund, please contact our support team at info@voxido.ai with your account details and the reason for your request. We aim to process all refund requests within 5-7 business days.
Exceptions
Refunds are not provided for accounts that have been terminated due to a violation of our Terms of Service.
Questions about a specific refund? Email info@voxido.ai with your account details and we'll be in touch within one business day.