Connect your own Exotel number (India)
Exotel is a phone company for businesses in India. If your customers already know your Exotel number (an ExoPhone), connect it so your agents can use it.
Find it: Sidebar → Integrations → Apps → System → Exotel → + ConnectWho can use it: Owners and Admins
Should I connect Exotel?
| If you… | Then |
|---|---|
| Don't have a number yet | Buy one in Voxido instead. See Get your first phone number. |
| Already use an ExoPhone for your business | Connect Exotel. Turn on AI voice if agents should take calls on it. |
Before you start
From your Exotel dashboard (Settings → API), have ready your Account SID, API Key and API Token, plus your ExoPhone number.
For AI voice, Exotel's team must also switch on Exotrunk for your account and point your ExoPhone to Voxido. Ask your Exotel account manager early — it can take a few days.
Connect
- Go to Integrations → Apps → System, find Exotel and click + Connect. You'll see: a Connect Exotel form.
- Fill in the fields:
| Field | What to enter |
|---|---|
| Connection Name | A label, such as Brightway Exotel |
| Account SID | Your Exotel Account SID, such as brightway1 |
| API Key / API Token | From Exotel Dashboard → Settings → API |
| Subdomain | Singapore (api.exotel.com) or Mumbai (api.in.exotel.com) — the region your Exotel account lives in |
| ExoPhone Number | Your Exotel number, such as +918071234567 |
| Use this number for AI voice | Switch on if agents should take and make calls on this number |
| Exotrunk address | Shown when AI voice is on. Exotel's team gives you this, such as your-account.pstn.exotel.com. Adding it allows outgoing calls through Exotel. |
| SIP username / SIP password | Optional. Only if Exotel gave you these. |
| Exotel has confirmed the ExoPhone → LiveKit mapping | Tick this once Exotel confirms they've pointed your ExoPhone to Voxido |
| WhatsApp Number (optional) | Your Exotel WhatsApp Business number. Turns on WhatsApp for your agents. |
- Click Connect. You'll see: Exotel in the System list with a Connected pill and Test, Settings and Disconnect buttons.
Finish AI voice setup
- Click Settings on the Exotel row. You'll see: the AI voice via LiveKit box with its status.
- If it says carrier setup is still needed, send the address shown there to Exotel's team.
- When Exotel confirms, click Settings → Edit, tick Exotel has confirmed the ExoPhone → LiveKit mapping, add the Exotrunk address if you didn't before, and click Save Changes.
- Click Provision again. You'll see: AI Voice Ready when calls can flow.
Check, change or disconnect
- Test checks the connection and shows the result.
- Settings → Edit changes details. Leave a credential blank to keep the current one.
- Disconnect asks "Are you sure you want to disconnect this integration?"
SMS in India needs DLT registration
Indian carriers only deliver business SMS from registered senders and templates (DLT). Register with your operator's DLT portal before you send SMS.
Common problems
"Carrier Setup Required". Exotel hasn't finished pointing your ExoPhone to Voxido. Follow up with Exotel, then tick the confirmation box and click Provision again.
Connection Failed. Check the API Key, API Token and the Subdomain region.