Skills reference: every skill, by group
This page lists every skill in the Skills section, grouped the way the screen groups them. Use it to check what a skill does before you turn it on. To learn how to switch skills on, see Skills.
Find it: Sidebar → Agents → open an agent → Skills
How to read the "Needs" column:
- — works on its own.
- Connected app works only after you connect that app in Integrations.
- Confirmation means the agent must get a clear "yes" before it acts. The row shows a Needs confirmation badge.
The list can change
The skill list comes live from Voxido, so new skills can appear before this page is updated. Each row's one-line text in the app is always current.
Messages — send a WhatsApp or SMS
| Skill | What it lets the agent do | Needs |
|---|---|---|
| Send WhatsApp message | Reply in its own words. Only works inside WhatsApp's 24-hour window (24 hours after the customer's last message). | — |
| Send WhatsApp template | Send an approved WhatsApp template. Use it to message first, or after the 24-hour window. | An approved template. See Build a WhatsApp template. |
| Send WhatsApp flow | Start a WhatsApp journey by sending that flow's first template. | A WhatsApp flow |
| Send SMS | Send a short text message. | — |
| Send WhatsApp document | Send a PDF or file, like a brochure or invoice. | — |
| Send WhatsApp location | Share your map pin. | — |
| Send WhatsApp catalog link | Send a link to your WhatsApp catalog. | A WhatsApp catalog |
| Send WhatsApp product list | Send several products from your catalog. | A WhatsApp catalog |
| Send WhatsApp product | Send one product card from your catalog. | A WhatsApp catalog |
Every message skill follows your messaging rules. It won't message someone who opted out, and it respects quiet hours and sending limits.
Answers — look something up, or ask
| Skill | What it lets the agent do | Needs |
|---|---|---|
| Search knowledge base | Look up FAQs, policies, prices or documents to answer correctly. | A knowledge base linked in the agent's Knowledge section |
| Ask the contact a question | Collect one specific piece of information and wait for the answer. | — |
| Flag a question we couldn't answer | Save a question the agent couldn't answer, so your team can add the answer later. | — |
| Search the web | Look up public information, like weather, directions or local events. | — |
Contacts — read and update the person
| Skill | What it lets the agent do | Needs |
|---|---|---|
| Update contact information | Save what the person shares (name, ID, preference) on their contact record. | — |
| Look up contact information | Read one saved field from the contact record. | — |
| Move contact to a stage | Move the contact in your pipeline, for example from "New lead" to "Qualified". | Contact stages set up |
| Record contact opt-out | Mark that the person asked to stop. Future messages to them are blocked. Only a team member can undo it. | — |
| Find Contact | Search your contacts for people who match a role or description (for example "cook" or "someone like…"). Admins get extra Find contact settings under the row. | — |
| Reveal Contact | Share locked contact details found by Find Contact, only after the person agrees. Can charge credits. | Confirmation |
| Lookup Contact Across Workspaces | Check if the caller has a profile at another of your locations. | More than one workspace |
| Extract Id Document | Read a government ID photo the person sent on WhatsApp. | — |
Moving a stage doesn't start other agents
When the agent itself uses Move contact to a stage, it does not fire another agent's "When a contact's status changes" trigger. Only moves made by people do. See Contact-change triggers.
Find contact settings (admins only) let you choose which workspaces to search, which stages count, which details stay locked until the person agrees, and whether sharing them costs credits.
Stays — rates, rooms, bookings and requests
This group shows only for hotel-type businesses.
Rates and requests
| Skill | What it lets the agent do | Needs |
|---|---|---|
| Quote a room rate | Quote a rate from your saved daily rates, following your quote strategy (set in Advanced settings). | — |
| Compare OTA rates | Compare your price across booking sites. | — |
| Log booking request | Open a booking ticket for your team (rooms, dates, guests). It does not book in your property system. | — |
| Create a service request | Log an in-stay request (housekeeping, food, maintenance) for the right team. | — |
Property system — appears after you connect your property management system (PMS) in Integrations. Supported: eZee Absolute, Stayflexi, BookingJini and WinCloud PMS. You only see the skills your system supports.
| Skill | What it lets the agent do | Needs |
|---|---|---|
| Check room availability | Find open rooms for dates and party size. Admins see a Show PMS list prices switch under it (off = no list prices shown). | Connected app |
| List room types | Read your room types. | Connected app |
| Look up a guest's stay | Check the guest's live booking or stay. | Connected app |
| Today's arrivals / Today's departures | List bookings arriving or leaving on a date. | Connected app |
| Accepted ID types / Payment methods | List the ID documents and payment methods you accept. | Connected app |
| Check a guest in / Check a guest out | Check a guest in or out. | Connected app, Confirmation |
| Assign a room | Give a booking a physical room. | Connected app, Confirmation |
| Update housekeeping status | Mark rooms clean or dirty. | Connected app, Confirmation |
| Book in PMS (single room) | Create a real one-room booking. The agent must confirm dates, room and guests first. | Connected app |
| Amend booking / Cancel booking | Change or cancel a booking. Not every system supports changes. | Connected app |
| Pms Find Guest Reservation / Pms Update Guest Identity | Match a guest's ID to their booking and save it there. | Connected app |
People — hand the conversation to someone
| Skill | What it lets the agent do | Needs |
|---|---|---|
| Talk to a human | Bring in a person from your team. On a call, they are rung and joined to the call. On chat, they are alerted with the details. | A team with members. See Hand off to a person. |
| Send to another AI agent | Pass the conversation to another agent, now or as a later follow-up. | Another active agent with a role. See Hand off to another agent. |
| Notify the team | Send your team a summary. The agent keeps talking. | A team with members |
| Switch Workspace | Move this conversation to another of your locations. | More than one workspace |
If you connect DoubleTick, extra skills appear here and under Contacts: Send to the right property, Assign to a teammate, Add an internal note, Tag the chat and Save booking details.
This conversation — finish, pause or hang up
| Skill | What it lets the agent do | Needs |
|---|---|---|
| Mark goal as done | Close the agent's job as a success. | — |
| Give up on this goal | Close the job without success (no reply, not interested). | — |
| Pause this session for later | Stop follow-ups for a set time. | — |
| End the phone call | Say goodbye and hang up. Phone calls only. | — |
From your apps
Click From your apps on the Skills screen.
| Where | What's there |
|---|---|
| System → Voxido | Remember (save a lasting fact about the person, used in every future chat), Note Session Fact (note something for this conversation only), Share Document (send a file from your knowledge base as a link), and every Custom API you've shared with agents. |
| Your apps → an app | The skills you turned on for that app in Integrations. Each shows how it runs: "The agent can use this when it helps", "The agent asks the customer first", or "Runs after the team approves". |
How to set these up: Use connected apps and Custom APIs.