Upload documents to a library
Upload your price lists, brochures, policies and FAQs, and your agents can answer from them. Voxido reads each file, splits it into small pieces, and indexes them for search.
Find it: Sidebar → Knowledge → pick a library → Files tab → Upload files
Which format should I use?
| Format | Works? | Tip |
|---|---|---|
| PDF with real text (you can select words) | Yes | Most common. |
Word .docx | Yes | Good for policies and FAQs. |
Excel .xlsx | Yes | Every sheet is read. Each becomes a labelled section. |
| CSV | Yes | Good for price lists: one row per item. |
Text .txt, Markdown .md, .json, .html, .htm | Yes | Markdown headings (#, ##) help the agent find sections. |
Old formats .doc, .xls, .rtf, .odt | No | They upload, then show Error. Save as .docx, .xlsx or .csv first. |
| Scanned PDF (a photo of a page) | No | No text to read. Use a text copy, or Add text in the agent. |
Best: short, clear documents, one topic each. "Brightway — Services & Prices" and "Brightway — Cancellation policy" work better than one 80-page manual.
Upload files
- Go to Sidebar → Knowledge and pick the library in the Library picker. You'll see: the Files tab with that library's documents.
- Click Upload files (top right), or drag files onto Drop files here or browse at the bottom of the list. You'll see: your file picker.
- Choose up to 5 files, each 50 MB or smaller. You'll see: an upload list with progress, then "Uploaded — N files added. Indexing…".
- Wait for each file to show Indexed. You'll see: the status pill change from Processing to Indexed. You don't need to stay on the page.
If Upload files is greyed out, the library is read-only (it syncs from a Google Sheet or a property system), or you haven't created a library yet.
You can also upload from inside an agent: Knowledge → expand a library → Add file. See Agent Knowledge.
Limits
| Limit | Value | What happens if you go over |
|---|---|---|
| Files per upload | 5 | "Too many files — You can upload up to 5 files at once." Nothing uploads. |
| File size | 50 MB | That file fails with "File exceeds 50 MB limit". |
| Text per document | About 10 MB of text | The rest is cut off and not searched. |
After you upload
| Status | Meaning | What to do |
|---|---|---|
| Processing | Being read and indexed. Agents can use it once this finishes. | Wait a minute. |
| Indexed | Read and indexed. Agents answer from it. | Nothing. |
| Error | Couldn't be read, so agents can't use it. | Click Retry, or upload a text copy. |
More: Document status.
Click a file to see what agents read. For PDFs, a Text agents read tab shows the extracted text. If it looks garbled or empty, that's what the agent sees too.
Common problems
My file shows Error. It's an old format, a scanned image, or empty. Convert it (see the table above) and upload again.
I uploaded 6 files and nothing happened. The limit is 5 per upload. Upload in two goes.
The agent still doesn't know what's in my file. Check the file is Indexed and the library is switched on for the agent. See Troubleshooting.