Daily email: get the Team calls report in your inbox
The daily email sends you the Team calls numbers once a day. Each person chooses for themselves. Managers, Admins and Owners can also get everyone's report.
Find it: Sidebar → Team calls → Daily email (the button says Daily email: On or Daily email: Off)
Which email should I pick?
| You are… | Pick | You get |
|---|---|---|
| Someone who takes calls | My daily summary | Your own day: calls, misses, talk time, ratings. |
| A manager or owner | Everyone's report | Every person's row and an Excel file, to check the team at a glance. |
| A manager who also takes calls | Both | One email with both parts. |
Turn it on
- Open Team calls and click Daily email. You'll see: a dialog titled Email this report every day.
- Switch on My daily summary, Everyone's report, or both.
- Pick Send at (any half hour, 9:00 pm to start) and To.
- Click Save. You'll see: "Daily email saved", for example "It goes to priya@brightway.example at 9:00 pm every day."
| Setting | What it does |
|---|---|
| My daily summary | "My calls, missed calls, talk time, ratings and upcoming leave". |
| Everyone's report | "Every person's row, the totals and tomorrow's leave, with the Excel file attached". Managers and admins only. |
| Send at | The time it goes out, in your company time zone. The dialog names it, for example "Asia/Kolkata, GMT+5:30". |
| To | Your login email, or the email on your person in People. |
The time zone is set in Settings → Working hours.
What you get
The email comes from Voxido Reports.
- My daily summary arrives as "Your day" and the date, for example "Your day · Tue 23 Sep". It has your calls taken and missed, your average time to answer, talk time, ratings, where you rank by calls, the latest comment, and your leave for the next day.
- Everyone's report arrives as "Team calls" and the date. It has every person's row, the AI's row, the totals and the next day's leave. The Summary by person Excel file is attached.
When it arrives
Voxido checks for due emails every 15 minutes, so the email arrives at, or a little after, your Send at time.
- Sent at noon or later, it reports on that day.
- Sent in the morning, it reports on the day before.
You get at most one daily email a day.
Stop the email
- In Team calls → Daily email, switch both off and click Save.
- Or click the unsubscribe link at the bottom of any daily email. A page asks "Unsubscribe from the daily email?". Click Unsubscribe to confirm.
Common problems
No email came. Nothing is sent when:
- Call routing is off. Your choices are kept for when it's back on.
- Your login is suspended, or you left the company.
- For My daily summary: your login isn't linked to a person in Settings → People.
- For Everyone's report: you're no longer a Manager, Admin or Owner.
The dialog says "Daily emails aren't switched on yet." "Your settings are saved and apply once they are." Voxido hasn't turned on daily emails for your account yet. Write to info@voxido.ai.
A Manager limited to some workspaces gets Everyone's report for those workspaces only.