Edit or delete a document
Found a wrong price or an old policy? You can fix the text right in Voxido, without uploading the file again. When you save, Voxido re-indexes the document (reads it again for search).
Find it: Sidebar → Knowledge → pick a library → Files (or FAQs) tab → click a document
Edit a document
- Click the document's name, or its pencil icon (Edit). You'll see: a preview of the text. For a PDF, two tabs: PDF and Text agents read.
- Click Edit (if you opened the preview). You'll see: the text becomes an editable box.
- Make your changes.
- Click Save changes. It stays greyed out until you change something. You'll see: "Document content updated. Re-processing embeddings..." and the status turns Processing.
- Wait for Indexed. Agents use the new text from then on.
Click Cancel to throw away your changes, or Close to leave the preview.
You edit what the agent reads
For a PDF or Word file, you edit the extracted text, not the original file. The Text agents read tab shows exactly what the agent searches.
You can also edit from an agent: Knowledge → expand a library → click a document.
Delete a document
- Click the document's trash icon (Delete). You'll see: a Delete document window warning that agents will stop using it.
- Click Delete. You'll see: the document leaves the list.
Deleting can't be undone.
While a document is Processing
Wait until it shows Indexed or Error before editing or deleting it again. Changes made during processing may be refused.
Read-only libraries
Libraries linked to a Google Sheet or a hotel property system have no edit or delete buttons. Change the source (the sheet or the property system) and click Sync now (or Refresh from eZee).
Common problems
Save changes is greyed out. You haven't changed anything yet.
The agent still says the old price. Wait for Indexed. Then check there isn't a second document (or a website page) with the old price. Search for it with Is it covered? in the Files tab.