Unsubscribe and data deletion
There are three different ways to say "stop". Each one does a different job.
| Who wants to stop | What they do | What it stops |
|---|---|---|
| A customer of yours (for example Priya Sharma) | Replies STOP, or your team records an opt-out | Your agents' messages to that person, on that channel or on all |
| Someone who gets Voxido's own newsletter | Clicks the unsubscribe link in the email | That newsletter only |
| A Voxido account owner | Deletes the account, or emails support | The whole account and its data |
Your customers: opting out
When a contact opts out, your agents stop messaging them. An opt-out can cover one channel (WhatsApp, SMS, email or voice) or all of them. It's checked before every message and always wins. See Message limits and quiet hours.
An agent can record an opt-out itself with the Record contact opt-out skill: "Mark this contact as opted-out; future sends will be blocked." Turn it on in the agent's Skills → Contacts group.
Examples: a gym member says "please stop the offers". A borrower asks not to be called again. A school parent replies STOP to admission messages.
Voxido newsletter: unsubscribing
Every Voxido newsletter email has an unsubscribe link. It opens a page on voxido.ai that confirms the unsubscribe.
| You see | It means |
|---|---|
| A spinner | It's working. |
| "You have been unsubscribed successfully." | Done. |
| An error such as "Missing unsubscribe token." | The link is broken or incomplete. Use the link from the email again. |
This only stops the Voxido newsletter. It doesn't affect messages from businesses that use Voxido.
Delete your Voxido account
Who can use it: the account Owner can delete the account and all its data. Anyone else can only leave the workspace.
- Click your name or picture at the top right, then Profile. You'll see: your profile, with Danger zone at the bottom.
- Click Delete account. (If you're not the Owner, the button says Leave workspace.) You'll see: a warning that lists what will be deleted.
- Type
delete(orleave) in the box and confirm. You'll see: the sign-in page. "This action cannot be undone."
Leave workspace deletes your own account and removes you. "The workspace and its data stay intact for the other members."
If you can't sign in
Email support@voxido.ai with the subject "Data Deletion Request". Include the email address of the Voxido account. The public instructions page at voxido.ai/data-deletion says email requests are handled within 30 days.
What gets deleted
- Your user account and profile
- Company and workspace data, AI agents and workflows
- Knowledge bases, contacts and call records
- Connected accounts and their sign-in details
- Data from Facebook and Instagram connections
- Usage logs and analytics data